1. Customers need to submit within 7 days after receiving the product.
2. The product returned (without reason) must remain unopened / all labels in the original state and within the effective use range.
3. Customers must contact the ecitymusic.com customer support team within 7 days of receiving the product.
4. The customer is responsible for all postage or expenses for the return address of the product.
5. Customers need to choose an appropriate method of transportation to ensure that the returned goods can be returned to the merchant in good condition and on time.
6. For all customers who request a refund for returns, a cash refund will be provided. In this way, 5% will be deducted to pay for bank processing fees, which means that customers will receive 95% of the purchase price.
7. When the returned goods received by the merchant are damaged, or have been opened and used in a non-original intact condition, the customer cannot get a full refund, and can only get a 30% refund. (For refund processing, please refer to section 6 above. strip). Because of damaged or used returned goods, the merchant promises that it will not be sold to ecitymusic.com customers again.
8. Requirements for product replacement. In the case of damaged and defective products, customers need to inspect the products when signing for the goods. If the above conditions are found, they have the right to reject them, and take pictures of the damaged and defective products, 7 days from the rejection date Contact ecitymusic.com 's customer service team by email (subject to the verification of the email sending time and the cargo rejection time).
9. If the customer finds that the size of the product is not suitable after signing for the product, take a picture of the product that does not match the size, and contact ecitymusic.com 's customer service team by email within 7 days from the date of receipt to request a replacement (time sent by email) And the time of receipt of the goods shall prevail). For the postage incurred by the replacement of the product, the principle of whoever is at fault is responsible.
10. Customers' personalized products are not within the scope of return refunds (such as customized printing, etc.). However, if the customer chooses the product from the preset upgrade options or standard available component options, it is within the scope of refundable returns. To avoid doubt, in addition to personal personal hygiene products (such as underwear), the following products are also within the scope of non-returnable refunds:
ii. Perishable items, including food and flowers;
iii. Audio, video or computer software after the customer has opened the package;
iv. Newspapers, periodicals or magazines;
v. Products that cannot be restored after opening due to material properties, for example, the physical state of the product cannot be restored to the state for sale due to customer inspection. (It's like requesting a return after trying on nylon tights.)
ecitymusic.com reserves the right of final interpretation on whether the product is a returnable product.
11. If you have any questions about the product return and refund policy, please contact our customer service before purchasing.
＊According to the "Consumer Protection Law", consumers have the right to a hesitation period of seven days from the date of arrival of the goods. Cooling-off period is not a trial period, so you have returned merchandise must be new state, and complete package (including bulk goods, accessories, gifts, warranty, original packaging and all accompanying documents or completeness of the information), do not If any accessories are missing, please do not disassemble and inspect the product by yourself or damage the original box. The original box and original packaging are part of the product, or there may be loss, damage or missing parts, which may affect your rights to return the goods, and may also be deducted for the cost of restoring the original state according to the degree of damage.
